Privacy Policy

1. Overview

Stellar Executive Transport ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and applicable Canadian federal privacy laws. By using our website, requesting a quote, or booking our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

To provide high-quality executive transport services, we may collect the following personal information:

• Identity & Contact Data: Full name, phone number, and email address.
• Trip & Logistics Data: Pickup and drop-off locations, travel dates, times, flight numbers, and special routing instructions.
• Financial & Billing Data: Billing address and payment token details (processed securely).
• Customer History: Booking records, communication history, and service preferences.

3. How We Use Your Information

We use the personal information we collect strictly for legitimate business operations, including to:

• Provide transportation quotes, confirm reservations, and deliver services.
• Communicate booking updates, chauffeur arrival status, and receipts.
• Process secure payments, authorized adjustments, and refunds.
• Manage cancellations, modifications, and no-show adjustments.
• Maintain safety, improve service quality, and train staff.
• Comply with legal, regulatory, or insurance obligations.

4. Payment Processing & Financial Security

All payment transactions are handled securely through verified, PCI-compliant third-party payment gateways (such as Stripe). Stellar Executive Transport does not store full credit card numbers or CVV codes on our internal servers. By submitting payment details, you authorize our third-party processors to handle your data securely in accordance with their respective privacy policies and our Terms & Conditions.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information with trusted entities necessary to complete your service:

• Chauffeurs and Dispatchers: Only the essential trip details (name, phone number, locations, and flight info) required to execute your ride safely and on time.
• Service Providers: Third-party technology vendors, hosting partners, and SMS/email notification systems that help run our business.
• Legal & Regulatory Authorities: If required to do so by law, court order, or to protect the safety, rights, or property of Stellar Executive Transport, our drivers, or our guests.

6. Data Security

We implement robust physical, technical, and administrative safeguards designed to protect your personal information against unauthorized access, loss, theft, alteration, or misuse. Access to your personal data is strictly restricted to employees and contractors who require it to fulfill their duties.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, tax, or reporting requirements. When data is no longer required, it is securely destroyed or anonymized.

8. Your Rights & Access

Under Alberta PIPA, you have the right to request access to, correction of, or the deletion of the personal information we hold about you. If you wish to update your details or have your profile removed from our active databases, please contact us at the email below. We will respond to your request within the timelines required by law.

9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Privacy Officer at:

Stellar Executive Transport
Email: booking@stellarexecutive.ca