We aim to call you back within 30 minutes during office hours (Monday to Friday, 9 AM to 7 PM Mountain Time). Outside those hours we reply first thing the next business morning. For an urgent same-day ride, call us on +1 (825) 551-0022.
Every published route has a fixed fare per vehicle, not per passenger, and ordinary traffic never increases it. Published fares start at $131.25 for the shortest transfer and reach $1,470 for Revelstoke, before GST, for our Solo Executive vehicle; larger vehicles cost more. Hourly service is priced by the hour with a two-hour minimum. For anything else, send us the pickup, destination and date and we quote it. A quote is valid for 48 hours.
The fare covers the vehicle, your chauffeur and fuel, with help with your luggage. GST (5%) is added on top. Extras you choose, such as meet and greet inside the terminal ($35) or a child seat ($20), are added only if you book them, and any other charge must be shown in your booking confirmation before you accept it. If a trip involves parking, tolls or airport fees, they are shown separately. Gratuity is never added: tipping is up to you.
By card through a secure payment page, or by Interac e-Transfer. There are no card fees. Your price is the same whether you pay by card or by Interac e-Transfer, and the total shown before you pay, GST included, is what you pay. All prices and payments are in Canadian dollars. We never ask for your card number by email or on a booking form.
A quote is not a booking. Your booking is confirmed once we send you a written booking confirmation, you accept it together with our Terms, and any deposit has been paid. The confirmation lists the vehicle, the price, any extras, and the cancellation, waiting and no-show rules. You must be 18 or older to book.
Cancel 48 hours or more before pickup and there is no charge. Between 48 and 12 hours before, the charge is 50% of the base fare; at 12 hours or less, or once the service has started, it is 100%. Changing the date or time counts as cancelling and rebooking. Booked less than 48 hours ahead? You can cancel at no charge within 60 minutes of booking, as long as pickup is more than 2 hours away. Cancel by phone, email or live chat; it counts from the moment we receive it.
Refunds are issued in Canadian dollars to your original payment method within 10 business days of the cancellation or of the refund being confirmed; your bank may take a little longer. If you prefer, you can take the amount as Stellar account credit instead. Account credit never expires and has no fees.
Give us your flight number when you book. We track the flight and adjust your pickup to its actual arrival, and a delay never raises your fare. Airport pickups include 60 minutes of waiting included, counted from the latest of the flight’s arrival at the gate, your pickup time, or your chauffeur being ready, which covers immigration and baggage. Your confirmation says whether you are met at the curb or inside the terminal; meet and greet with a name sign is available for $35.
Delayed: we move your pickup to the new arrival time at no extra cost; if we genuinely cannot cover the new time, we tell you and refund that transfer in full. Cancelled by the airline: you can cancel the pickup at no charge once the cancellation is verified. Diverted to another airport: the pickup can be cancelled at no charge, and a pickup at the other airport is a new booking. Please send us any new flight details as soon as you have them.
Airport pickups include 60 minutes and all other pickups 15 minutes, starting at your pickup time (never earlier, even if your chauffeur arrives early). After that, waiting is charged by the minute at $60 an hour ($1 a minute), capped at $150, at the rate shown in your booking confirmation. We try to let you know before the included waiting time runs out.
If your chauffeur and vehicle are not at the pickup point and ready more than 15 minutes after your confirmed pickup time, you can cancel that transfer at no charge, unless you have agreed to a new time. On hourly bookings, any time lost because we were late is either added on at the end or refunded at the hourly rate.
Calgary and YYC, the mountain corridor to Banff, Canmore, Lake Louise, Kananaskis and Jasper, and intercity runs across Alberta, including Edmonton, Red Deer, Lethbridge, Medicine Hat, Drumheller and Waterton. We also drive to Revelstoke in British Columbia. Under British Columbia’s rules we can bring you back from BC only within 7 days of taking you there, and we cannot start a new trip in BC.
Every week, all winter, on winter tires. If a highway or the weather makes a trip unsafe or impossible, we let you know as soon as we can and, at your choice, reschedule it, find another route or vehicle, or cancel it and refund you in full, with no cancellation charge. We would rather move your trip than put you on a road that is shut.
From one to twenty-two passengers. Solo Executive carries up to three, Group 6 up to six, Group 12 and Group 18 move larger parties across coordinated vehicles, and Group Transfer carries up to twenty-two in a single vehicle. Tell us the headcount and the bags when you book, including skis, golf clubs or other large items, so we send a vehicle with room for everything.
Yes. A chauffeur and vehicle stay with you for the hours you reserve, with a two-hour minimum, including any stops. It suits a day of meetings, an evening out or a programme with several stops. If you want to keep the car longer, extra time is charged by the minute at the overtime rate in your confirmation. The current hourly rate is on the Hourly Chauffeur page.
Yes, for $20 when you book one. Alberta law requires an approved child safety seat for a child under six who weighs less than 18 kg. Tell us each child’s age, height and weight when you book; the seat must be confirmed in your booking confirmation, otherwise please bring your own. An adult travelling with the child supervises the seat, and our chauffeur will not set off unless everyone is safely restrained.
Pets are not allowed in our vehicles, but service and guide dogs are always welcome, with no extra charge. If you have mobility, communication or other accessibility needs, for example a folding wheelchair or help getting in, please tell us when you book or as soon as you can. We look at each request individually and contact you to confirm the arrangements before your trip. A lack of notice will not on its own mean we refuse the ride.
No. Alberta law does not allow alcohol to be consumed in a vehicle, so drinks must wait until you arrive; unopened bottles can travel in the luggage area. Smoking, vaping and cannabis in any form are not allowed in any Stellar vehicle. Seat belts are required for every passenger.
Contact us as soon as you can with your booking reference and a description, and we will look for it and arrange its return. Items we find are kept for 30 days. If it needs to be couriered to you, we agree the cost with you first.
Yes. Stellar operates under the City of Calgary Livery Transport Bylaw. Our chauffeurs hold City livery driver’s licences, renewed every year with police and driving-record checks, and our vehicles carry livery plates and pass the required inspections. We carry commercial auto liability and general liability insurance; corporate customers can ask for a certificate.
Yes. Group 6, Group 12 and Group 18 move larger parties across coordinated vehicles, and Group Transfer carries up to twenty-two passengers in one vehicle. Companies that book regularly can open an account with agreed rates; monthly invoicing is available to approved companies under a separate account agreement. See Corporate Solutions, or Travel Agencies and Hotels & Resorts if you book for your clients or guests.
Email complain@stellarexecutive.ca, or use the contact details in your booking confirmation, with your booking reference, the trip date and what went wrong. We acknowledge every complaint within 5 business days and aim to give you a full answer within 10 business days.
Still have questions?
Ask the office. We aim to reply within 30 minutes in business hours.
